Stratford District Council wins national Award

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The 2016 McGredy Winder SOLGM Local Government Excellence Awards celebrate the very best in professional excellence in local government management.

Stratford District Council was the winner of the LGFA Transforming Service Award category, winning ahead of a number of bigger councils.

The Award was for the CxT (Customer Experience Transformation) Project which follows improvements made to the building consent process and Council's Customer Charter.

"In addition to winning the award Stratford was the smallest council to ever be a category winner," says Chief Executive Matt O'Mara. "This is very significant recognition of staff and their commitment to seeing both time and cost savings for the customer."

The CxT Project was a combination of tools, technology, people and processes. It included transforming the manual building consent inspection process into a digital process and introducing a Council wide Customer Service Charter, with the aim of every customer receiving the same level of service.

Mayor Neil Volzke says, "It is a real credit to the staff that they have embraced the improvements to the customer service goals, and it is particularly note worthy that this has been recognised at a national level."

"We're really excited about what the future looks like. We're a small Council, taking small steps. The Award is confirmation we're on the right track," says Liam Dagg Director Environmental Services. "What we're now looking to do is get involved at a national level, and see if we can standardise our procedures not only for building consenting but for other regulatory functions. "

This year the awards attracted a record number of entries, with 43 entries being received across the five project categories.