Results from the annual customer satisfaction survey show that overall Stratford residents are satisfied with Council's performance. Council's customer service shone throughout the survey with 80% of customers satisfied with the service at Council's Service Centre, Information Centre and Library.
A total of 489 surveys were returned. This was the first year the survey was also conducted online, with 97 online surveys completed.
Sue Davidson, Chief Executive, says, "It is great to have residents and ratepayers feedback. Most services fared much the same as in previous years, some slightly lower. The comments were particularly helpful in identifying work that needed to be scheduled. While the survey is a great way to hear
people's concerns, feedback is sought any time and we encourage people to call or visit us if they want to discuss matters."
The survey showed there is no appetite for amalgamation but 63% of the community is keen to see Council look to make efficiencies where they can through increasing shared services.
Council also canvassed the community on whether residents would use a bus that went daily to New Plymouth. A quarter of respondents stated they would use a bus for going to the hospital, WITT or for shopping. Another 28% said they may use the service. This confirms that a bus service is needed for many who can't afford transport by car.
Everyone who completed the survey went in the draw to win $100 Stratford Business Association vouchers. Congratulations to this year's lucky winner, Lloyd Putt.
Thank you to all of those who did take the time to respond to our questions. We hope you will continue to share your opinions with the Council.
- Last Updated: Friday, 28 June 2013 03:07
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