Excessive noise

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Residents are reminded about their responsibilities and rights after barking dogs and excessive noise have been the cause for the majority of calls taken by Council's after hours service during May.

More than 20% of after hours calls for May were regarding barking or wandering dogs, and 19% of the calls were about excessive noise.

Compliance Officer, Kieran Best says, "Although the majority of the time we have very little problems with excessive noise, this is just a general reminder to all residents to show common courtesy to their neighbours."

When continuous noise is reported, Council responds and assesses the complaint. "It is important to report excessive noise or continuous barking while it is happening, as Council cannot assess noise complaints a day later," says Kieran.

There is also a misconception that it is okay to make noise before 10pm, however, this is not the case. There are no time restraints for noise complaints. Noise complaints can be made 24 hours a day.

All complaints are confidential and the noise maker is not advised of who has complained. If you are the noise maker and you feel the complaint is unjustified, contact the Council to discuss your concerns.

What to do when your neighbours are noisy?

In the first instance try and speak to whoever is making the noise. Ask your neighbour to turn the music down, or keep their dog quiet. If this is not practical, phone Council day or night on (06) 765 6099.

What is excessive noise?

Noises such as a very loud stereo or a continuous loud barking dog, which continues in excess of 10-15 minutes is considered to be excessive noise.